Greencross Vets Introduces New Operating Model ... Greencross Vets are excited to announce a number of updates to the service offering for...
Greencross Vets are excited to announce a number of updates to the service offering for 2019, allowing for increased flexibility and convenience for both animals and their owners to include Telemedicine, Mobile Vet Services, Team Based Consulting and Extended Hours. These new introductions form part of the commitment that Greencross holds, to ensure clients can access care for their pets where, when and how they want to.
Using innovative technology, Telemedicine offers the customer ease and ensures that the pets health is the number one priority. Chief Veterinary Officer, Rachel Chay comments “This will provide an expanded level of care to our patients particularly those with chronic or ongoing medical conditions. It also gives peace of mind to our clients who wish to ensure their pet has the best level of care but find it challenging to visit us regularly in clinic.”
This first to market service is available to existing Greencross customers and allows for a less stressful experience for the animal rather than travelling to the vet; perfect for those in remote locations the consultations are conducted by a qualified Greencross Vet.
Complementing the Telemedicine offering the Mobile vet service allows animals to be treated in a familiar environment with no travel involved. “Along with the other services being added this provides a gold standard veterinary care service in the convenience of your own home. For many pets, particularly cats, a simple trip to the vet is a very stressful event.
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| A cat patient at Greencross Vets Morwell |
In some cases, with this level of stress clients may delay or not seek veterinary assistance for fear of causing this stress to their beloved pets! Likewise, for some of our valuable clients it is difficult to come into our clinics. So again, it is all about providing convenient veterinary services to our clients and improving the care their pets receive” Chay said.
On the contrary to the at home services Greencross is leveraging individual’s specialities with Team based consulting; this offering is being rolled out to provide a collaborative approach to medicine and health care, whilst leveraging individual’s specialities to care for your pet whilst increasing the standard of care. With increased standards of care, communication and teamwork nurse’s involvement is also bought into practice. Rachel Chay says “Increasing the touchpoints of our entire team of veterinary professionals with the clients, strengthens the communication. It is a very efficient way of working without decreasing the time our clients have to talk through their pet’s health concerns”.
Finally, allowing for added flexibility and convenience extended Vet Hours co-located stores (Petbarn and Greencross vets) will align their hours to trade for the same amount of time, which will allow pet owners accessibility to the full range of services.
About Greencross Vets:
Greencross Vets are a local network of well-equipped veterinary practices across Australia. Although Greencross Vets is part of a national organisation all practices are run and managed by a local team of dedicated pet care professionals who are passionate about pets. For more information visit greencrossvets.com.au
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